Identify the issuing carrier
Check the policy document, annual statement, premium draft description, or prior carrier correspondence.
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Filing a life insurance claim.
We are deeply sorry for your loss. Claims are filed with the insurance carrier that issued the policy, and Lifeline can help you identify the carrier and understand the first steps.
Call Lifeline at 1-833-918-6988 or contact the issuing carrier directly. The carrier—not Lifeline Insurance—reviews, approves, and pays the claim.
A simple starting guide
How to begin a claim.
Notify the carrier
Call the carrier’s claims department. Have the insured’s name, date of birth, policy number if available, and date of death.
Gather requested documents
The carrier commonly requests a certified death certificate, claimant statement, beneficiary identification, and any additional policy-specific documents.
Submit and follow up
Use the carrier’s approved submission method and keep copies. Processing times and requirements vary by carrier, state, and claim circumstances.
Commonly requested
Documents to have ready.
- Certified death certificate
- Beneficiary government-issued photo ID
- Completed carrier claimant statement
- Policy number or policy document, if available
- Trust or estate documents, when applicable
Need help finding the carrier?
Let us help you take the next step.
We can provide general guidance and help locate available carrier contact information. Do not send Social Security numbers, medical records, death certificates, or other sensitive claim documents through the website contact form.
Contact Lifeline© 2026 Lifeline Insurance, LLC. All rights reserved. Insurance services are available only in states where the applicable producer is properly licensed and appointed. Life insurance products are issued and underwritten by licensed insurance carriers. Products, eligibility, features, availability, and rates vary by state and applicant. This website is for informational purposes only and does not constitute an offer, recommendation, guarantee, or binder of coverage. All applications are subject to carrier underwriting and approval. Coverage is not effective until issued by the carrier and all applicable requirements are satisfied.